terms

tact -The ability to say and do things in a way that will not offend other people.

empathize- To see someone else's point of view and to imagine oneself in his or her situation.

etiquette - Good manner's; the rules of polite behavior in dealing with other people.

conflict resolution -A promblem- solving strategy for settling disputesdiversity-

Varietystereotype - An oversimplified and distorted belief about a person or group without attention to individual differences.

self-directed- Reesponsible for choosing one's own methods for reaching a goal.

cross-functional team- A group of people from two or more departments or areas of expertises who work together toward a common business goal

functional team - A group of people from one company department or area of expertise who work together toward a common business

team planning - A process that involves setting goals, assigning roles, and communicating reguarly


facilitator - A leader who helps a team work more smoothly by coordinating its tasks.

total quality management (TQM) - A theory of management that carefully coordinates company effforts to achieve customers satisfaction and continous product improvement also called "commitment to Quality"

leadership style- How a person behaves when he or she is in charge of other people

parliamentary procedure- Strict rules of order for conducting a meeting